Transform without excuses.
In 2023-24, the Municipality of Huechuraba, with the support of PMC33, took a firm step toward compliance with Law 21,180. The main procedures of the Commercial Patent Office were fully digitized, allowing it to operate 100 % online, with ClaveÚnica and FirmaGob.
🔧 How was it achieved?
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A was carried out diagnosis and taking of requirements of key processes.
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Six certified procedures were modeled using the state platform. SIMPLE.
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A was designed clear and accessible interface from the municipal website.
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A system was implemented remote scheduling.
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All documents and certificates were digitally signed.
📈 Concrete results
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6 digitalized procedures at the Patent Office.
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100 % of the applications are managed without paper.
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More than 300 applications were submitted in the first 4 months.
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Resolution times reduced by 50 %.
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Citizens with greater confidence in the traceability of the process.
🗣️ Testimony of an official
"At first, it was a big change, but now we spend more time serving taxpayers and less time shuffling paperwork. The system guides us, gives us control, and improves coordination between offices."
ROBLES L. — Official of the Patent Office, Municipality of Huechuraba
🎓 Lessons learned
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The transformation It's not just technological: Cultural change is the key.
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Training and daily support make the difference.
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Citizens respond better when the process is clear, fast, and accessible.
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It doesn't take a mega-investment, but a good plan and institutional will.
📩 Would you like to learn more about the model used in Huechuraba?
Write to us at info@pmc33.com and we show you how to adapt it to your municipality.